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Support

Contact us​

Community and documentation​

  • GitHub: Report SDK or documentation issues on GitHub.
  • Developer tools: Find official SDKs and the Postman collection in Developer Tools.

Office hours​

Monday–Friday, 9 AM–6 PM (WAT). Critical issues outside office hours can be emailed — we respond within 2 hours.

Before contacting support​

  1. Search the FAQ and Troubleshooting guides.
  2. Check webhook logs in your dashboard for failed deliveries.
  3. Have the environment, endpoint, request reference or webhook event ID, timestamp, and sanitized error response ready.
  4. Never send a full API key, authorization header, CVV, or full card number.

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